topic Switch Up "Get Started" button not working in My O2

Switch Up "Get Started" button not working

StooPittaway — Wed, 03 Sep 2025 14:45:35 GMT

Hi all,

I am trying to do Switch Up online. I didn't realise I could before now, I've already used Switch Up a few times (last time was a year ago but in store).

When I go to the page and there is a button that says "Get Started" I click on it and nothing happens. Doesn't start loading or anything. I left it a couple of days and still the same. Tried changing browsers, tried it from my phone instead, but still the same.

Does anyone have this problem or does anyone know why it's not working at all?

Re: Switch Up "Get Started" button not working

Enlli — Wed, 03 Sep 2025 14:53:32 GMT

Not sure but we tend to advise people to do Switch Up in store. We get plenty of stories where it goes wrong online, mainly to do with returned handsets

In store it's done and dusted

Re: Switch Up "Get Started" button not working

madasaf1sh — Wed, 03 Sep 2025 16:03:35 GMT

@StooPittaway

DO NOT DO IT ONLINE

Do it instore, its simpler, instant and a lot less hassle, and the contract is wiped clean there and then

I repeat GO TO A STORE

Re: Switch Up "Get Started" button not working

MI5 — Wed, 03 Sep 2025 16:07:43 GMT

Just in case you missed it @StooPittaway

Go in store

Re: Switch Up "Get Started" button not working

gmarkj — Wed, 03 Sep 2025 17:48:24 GMT

Maybe o2 have realised that trying to do it online causes nothing but hassle for themselves and headaches for customers @StooPittaway ?

Re: Switch Up "Get Started" button not working

StooPittaway — Thu, 04 Sep 2025 08:24:03 GMT

You know what, I'm not saying the responses have swayed me at all, but I might go and do it in store 🤣

Re: Switch Up "Get Started" button not working

MI5 — Thu, 04 Sep 2025 11:55:49 GMT

@StooPittaway

😂 👍