topic Re: Account access online in My O2

Account access online

G_G_1957 — Tue, 29 Jul 2025 15:06:33 GMT

Hi,

I have 2 accounts with 2 phones on O2 but can only see & access one of the accounts. Any ideas please?

Re: Account access online

MI5 — Tue, 29 Jul 2025 15:25:08 GMT

@G_G_1957

1) You can use alternative email to gain access. Give this to O2.

2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner)

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Re: Account access online

Dave-O2 — Wed, 03 Sep 2025 14:05:53 GMT

Afternoon @G_G_1957

Are you still facing issues with this one?

If so, please drop me a PM with your mobile numbe and email address?