topic Re: Supposedly I have an Invalid Email? in My O2

Supposedly I have an Invalid Email?

--kyezer-- — Tue, 26 Aug 2025 20:43:37 GMT

So I get a bill emailed to me every month from O2. It says the account number and what phone number is relates to. When I try to sign in to view the bill - using this link in the email: https://accounts.o2.co.uk/signin. But it redirects the page to a Virgin O2 sign on page (very long link below). I use the same email the bill is sent to and get this error message "This Virgin Media email address isn’t valid". Admittedly I've had this issues for ages but not been that bothered because the bill never changes but it is annoying I cannot sign in. I have tried raising this with O2 but their suggested solution was to get a new SIM to set up a new account or get a new contract, which seems madness considering a) they email me every month with the bill and b) the email address is valid and I can use it. Any ideas? It's definitely seems a login issue as it happens trying to sign in at this page I'm redirected to:

https://oauth.virginmediao2.co.uk/as/authorization.oauth2?state=1267275587&response_type=code&acr_values=2&client_id=o2_client&scope=openid%20profile%20email%20address&redirect_uri=https%3A%2F%2Faccounts.o2.co.uk%2Fopenid%2Ffmc%2Fcallback%3FsendTo%3Dhttps%253A%252F%252Faccounts.o2.co.uk%252F%253Fcheckproduct%253Dtrue&nonce=1163586576

Oh. And all I get is the "try again" option. Nothing else. And no matter how many times I try the same email again it's the same error. Grrr

Re: Supposedly I have an Invalid Email?

MI5 — Tue, 26 Aug 2025 20:46:14 GMT

@--kyezer--

Known issue.

@Dave-O2 sounds like another one the same as mine.

Re: Supposedly I have an Invalid Email?

Dave-O2 — Wed, 27 Aug 2025 10:05:58 GMT

Thanks for the tag @MI5

@--kyezer-- Please drop me a PM with your mobile number and email address and i'll get your details added to the ongoing case 👍

Re: Supposedly I have an Invalid Email?

AJ-Hank — Thu, 20 Nov 2025 18:24:21 GMT

Hi, was this resolved at all? I’m in a similar situation where I’m looking to change my tariff and want to compare o2’s sim only offers with third party o2 sim only tariffs (and possibly migrate my existing number across) but I can’t log in to my account to check anything as it says my email is invalid when it isn’t.

Re: Supposedly I have an Invalid Email?

MI5 — Thu, 20 Nov 2025 18:47:24 GMT

@AJ-Hank

The ONLY fix for this is to create or use a new email account and then link your account to it.

Re: Supposedly I have an Invalid Email?

AJ-Hank — Thu, 20 Nov 2025 19:18:51 GMT

Thanks for the guidance, I now have access again!

Re: Supposedly I have an Invalid Email?

MI5 — Thu, 20 Nov 2025 19:47:48 GMT

You're welcome @AJ-Hank

Re: Supposedly I have an Invalid Email?

--kyezer-- — Sat, 22 Nov 2025 18:58:51 GMT

My solution was to cancel my 02 contact and take out a new one with Smarty at half thr price