topic Re: 02 Website in My O2

02 Website

Nicoll1 — Sun, 03 Aug 2025 08:15:22 GMT

When I log on to O2 website

It comes up as VM02 should this be correct and have they updated the website.

Is this affecting every 02 customer or just me.

Many Thanks

Matt

Cleoriff — Sun, 03 Aug 2025 08:29:46 GMT

Yes VM and O2 updated the website login about 2 weeks ago.

It's affecting everyone whether you have any VM products or not.

Long thread about it HERE

Enlli — Sun, 03 Aug 2025 08:35:00 GMT

This the new log in. Assume this is what you mean.

One username and one password across O2 and Virgin

Cleoriff — Sun, 03 Aug 2025 08:39:02 GMT

I never had that on my mobile @Enlli

Once I'd logged in on PC, I can now log in on phone by pressing my white avatar (which changes immediately to logged in,)

Nicoll1 — Sun, 03 Aug 2025 09:40:34 GMT

Yes this is exactly what I mean

Matt

Enlli — Sun, 03 Aug 2025 12:50:34 GMT

@Cleoriff That was from a different browser that has never logged into O2 or Virgin

Enlli — Sun, 03 Aug 2025 12:51:47 GMT

@Nicoll1 Nothing to worry about. After all these years O2 and Virgin appear to be bringing things together.

Nicoll1 — Wed, 20 Aug 2025 14:44:17 GMT

Hi Enlli

When ever I Log on to the Website I have to Verify by email.

can I log in by Email.

Matt Nicoll

Oxonian — Wed, 20 Aug 2025 18:32:17 GMT

I don't think that you can @Nicoll1, sorry ! 👍

Dave-O2 — Wed, 03 Sep 2025 15:40:17 GMT

Afternoon @Nicoll1

Have you been able to access your My O2 account?

If not, please drop me a PM with your mobile number and username 👍