topic 5g access bolt on removal? in My O2

5g access bolt on removal?

Angelbabe1uk — Thu, 31 Jul 2025 06:17:21 GMT

The same has happend to my daughters sim only plan i got her a newer phone an s25+ instead of her s22+ and she put the sim in 2 days ago and they sent me the exact same thing which is rather confusing as ive not upgraded the sim only i gave her a newer phone not linked to the sim only contract

Its looking like ive now got to spend hrs in chat trying to put it back on!

We dont have 5g in our small seaside town but in other areas theres 5g

Re: 5g access bolt on removal?

Enlli — Thu, 31 Jul 2025 05:43:30 GMT

Before you get involved with O2 customer services check the bolt ons in MyO2

Re: 5g access bolt on removal?

pgn — Thu, 31 Jul 2025 05:54:19 GMT

Do check, @Angelbabe1uk - the app and web-based view of your Bolt-ons can be at odds with each other as documented here:

https://community.o2.co.uk/t5/My-O2/System-360-User-MyO2-quot-Your-Bolt-Ons-quot-view-differs/m-p/1694716/highlight/true#M24620