topic Re: Trying to link a Virgin Media account, but email associated to that is inactive in My O2

Trying to link a Virgin Media account, but email associated to that is inactive

RichieC — Tue, 29 Jul 2025 09:56:16 GMT

Hi there - I am trying to link my Virgin Media account to my VMO2, but the email address associated to VM is old (20 years) and inactive. The link accounts process relies on that email being active and so I am completely stuck.
Any suggestions?
Thanks,

Richard C

Re: Trying to link a Virgin Media account, but email associated to that is inactive

MI5 — Tue, 29 Jul 2025 09:57:26 GMT

@RichieC

Try sending a message to @Dave-O2

Re: Trying to link a Virgin Media account, but email associated to that is inactive

Dave-O2 — Tue, 29 Jul 2025 10:48:42 GMT

Thanks @MI5

@RichieC Can you please drop me some more details including your mobile number & email address?