topic Cannot access my previous months and older bills on my O2 account. in My O2 https://community.o2.co.uk/t5/My-O2/Cannot-access-my-previous-months-and-older-bills-on-my-O2/m-p/1804175#M31400 <P>I cannot seem to access my previous months/older bills. I did upgrade to a new tariff two weeks ago? O2 are now only showing the new tariff details and all of my history and olds bills etc are now missing.&nbsp; I don't think it is due to the tariff change as I have changed tariff before and maintained all of my account history. I also noted had to recreate my log in credentials recently under a new system on virgin media/02. I am now wondering if this it due to a change of system recently enacted. Has any one else experienced this challange?</P> Mon, 28 Jul 2025 08:23:43 GMT Willd 2025-07-28T08:23:43Z Cannot access my previous months and older bills on my O2 account. https://community.o2.co.uk/t5/My-O2/Cannot-access-my-previous-months-and-older-bills-on-my-O2/m-p/1804175#M31400 <P>I cannot seem to access my previous months/older bills. I did upgrade to a new tariff two weeks ago? O2 are now only showing the new tariff details and all of my history and olds bills etc are now missing.&nbsp; I don't think it is due to the tariff change as I have changed tariff before and maintained all of my account history. I also noted had to recreate my log in credentials recently under a new system on virgin media/02. I am now wondering if this it due to a change of system recently enacted. Has any one else experienced this challange?</P> Mon, 28 Jul 2025 08:23:43 GMT https://community.o2.co.uk/t5/My-O2/Cannot-access-my-previous-months-and-older-bills-on-my-O2/m-p/1804175#M31400 Willd 2025-07-28T08:23:43Z Re: Cannot access my previous months and older bills on my O2 account. https://community.o2.co.uk/t5/My-O2/Cannot-access-my-previous-months-and-older-bills-on-my-O2/m-p/1804178#M31402 <P>A lot changed about 2 years ago as a new system, 360, was released. That most likely explains the loss of your historical bills, <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5834174">@Willd</a>&nbsp;</P><P>You can ask O2 via their Social Media Team using either link below for copy bills if you need them - but be persistent until an advisor engaged with you via either X or FB Messenger.</P><P>Good luck!</P> Mon, 28 Jul 2025 08:53:32 GMT https://community.o2.co.uk/t5/My-O2/Cannot-access-my-previous-months-and-older-bills-on-my-O2/m-p/1804178#M31402 pgn 2025-07-28T08:53:32Z