topic Re: My O2 accout only shows one out of two phones in My O2

My O2 accout only shows one out of two phones

SurreyKuga — Wed, 23 Jul 2025 11:19:16 GMT

I have two phones in my name but my O2 account only has one registered. The website states the other phone is registered in another account. How can I rectify please? Getting in touch with O2 seems a nightmare

Thanks Simon

Re: My O2 accout only shows one out of two phones

MI5 — Wed, 23 Jul 2025 15:16:15 GMT

@SurreyKuga

I'm currently trying to rectify the same issue.

1) You can use alternative email to gain access. Give this to O2.

2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner)

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Re: My O2 accout only shows one out of two phones

Dave-O2 — Thu, 24 Jul 2025 09:31:49 GMT

Morning @SurreyKuga

Can you please drop me a PM with the details that you can't see including the username and mobile number?