topic Re: What is 'your alias' within my active accounts? in My O2

What is 'your alias' within my active accounts?

Blue198 — Thu, 14 Dec 2023 08:42:42 GMT

Logged on to My O2 today and was greeted by a return/exchange screen. When I look at my active accounts I have my mobile number as one account and 'Your alias' as another...? Any information as to what 'your alias' is?

Re: What is 'your alias' within my active accounts?

madasaf1sh — Thu, 14 Dec 2023 08:45:18 GMT

@Blue198

Never seen that one before, it might be so you can add a name to the sim card, such as Ultra S23 etc

But it does sound like you have been or in the process of been migrated to the new billing system

Re: What is 'your alias' within my active accounts?

MI5 — Thu, 14 Dec 2023 09:27:31 GMT

@Blue198

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Re: What is 'your alias' within my active accounts?

CO4 — Mon, 25 Mar 2024 07:50:53 GMT

I have the same issue. It's taken me months of being unable to view bills or do anything else online to realise that when I log on, it defaults to this phantom "Your Alias" account.

Appreciate the suggestion to contact CS but sadly that might as well be a suggestion to contact the Man in the Moon, as O2 don't believe in providing anything even vaguely resembling CS...

Re: What is 'your alias' within my active accounts?

Enlli — Mon, 25 Mar 2024 09:10:17 GMT

@CO4 That's all we can offer here.

Customers the same as yourself.

Re: What is 'your alias' within my active accounts?

CO4 — Mon, 25 Mar 2024 10:09:07 GMT

Indeed, a perfect example of O2's contempt for it's customers. Host a forum but refuse to participate in it.

Just for a laugh I did send the query to their Facebook page to be met with:

Poor things must have been exhausted 39 minutes after starting work! 🙄

Re: What is 'your alias' within my active accounts?

pgn — Mon, 25 Mar 2024 09:55:42 GMT

Lots more niggly differences between old/legacy and new MyO2, as well as whether you are using the MyO2 App or MyO2 web, @CO4: https://accounts.o2.co.uk/signin - eg, here:

https://community.o2.co.uk/t5/My-O2/System-360-User-MyO2-quot-Your-Bolt-Ons-quot-view-differs/m-p/1694716/highlight/true#M24620

Re: What is 'your alias' within my active accounts?

JennyR — Mon, 21 Jul 2025 22:00:56 GMT

This happened to me too... couldn't understand why I was unable to access my bills. Eventually got O2 via 'Chat' to email me 18 months worth of bills only to find when I logged back in that - quite by accident - realised I was on "Your Alias"....clicked on my correct account and there there were!!!! Unbelievable that CS could not point that out to me!!!