topic Re: Phone mast problem and o2 not allowing me to contact them without linking to virgin - I can't in My O2

Phone mast problem and o2 not allowing me to contact them without linking to virgin - I can't

David1957 — Thu, 17 Jul 2025 17:48:20 GMT

There is a mast problem in my area. 2 weeks without proper coverage. Contacting o2 seems to require a link to virgin, which is not happening. All I want to do is contact o2. How can I do this without linking to virgin which the system will not let me do please?

Re: Phone mast problem and o2 not allowing me to contact them without linking to virgin - I can't

TallTrees — Thu, 17 Jul 2025 18:06:15 GMT

Everyone seems to be required to link @David1957

There is a discussion thread here

https://community.o2.co.uk/t5/Discussions-Feedback/WHAT-A-PALAVER-To-Access-Community-This-AM/m-p/1802786#M139269

Re: Phone mast problem and o2 not allowing me to contact them without linking to virgin - I can't

jonsie — Thu, 17 Jul 2025 18:10:36 GMT

Download the My Network app and report it through there

You will get regular updates

Re: Phone mast problem and o2 not allowing me to contact them without linking to virgin - I can't

MI5 — Thu, 17 Jul 2025 18:29:01 GMT

@David1957

Have you tried calling or messaging on social media?

Re: Phone mast problem and o2 not allowing me to contact them without linking to virgin - I can't

David1957 — Thu, 17 Jul 2025 18:41:08 GMT

Finally spoke to a real person, who has made 'Myo2' work again (thank you real person!) I can now communicate with O2. Interestingly, my O2 account has 10 digits. A Virgin account has 9. The phone mast problem remains, but at least I can now contact O2. Thanks for the reply.