topic Multisave showing blank page in My O2

Multisave showing blank page

Aviritz — Thu, 03 Jul 2025 17:08:35 GMT

When I click on the Multisave tab the page is blank and I have no way of adding numbers to my group so they can get a 20 percent discount any idea how to solve this? I’ve tried on Mobile through the my02 app as well as on laptop/pc website and it’s always a blank page???

Re: Multisave showing blank page

MI5 — Thu, 03 Jul 2025 17:35:38 GMT

@Aviritz

I've just tried and the setup pages are working fine, so the issue must be related to your account.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Re: Multisave showing blank page

Aviritz — Thu, 03 Jul 2025 17:39:11 GMT

I’ve checked with a friend who is having exactly the same issue

Re: Multisave showing blank page

Aviritz — Thu, 03 Jul 2025 17:40:11 GMT

this is what it looks like

Re: Multisave showing blank page

MI5 — Thu, 03 Jul 2025 18:06:17 GMT

That would imply that you do not have any eligible numbers @Aviritz

https://www.o2.co.uk/help/products-and-services/plans-and-tariffs/multisave

Re: Multisave showing blank page

Aviritz — Mon, 07 Jul 2025 09:01:32 GMT

You are obviously not getting it, I have 5 or 6 numbers in my group that receive the discount but as stated I cannot see the information anymore nor can I add anyone to the group as the page is BLANK. I’m not the only person with this issue so what on earth is going on?

Re: Multisave showing blank page

MI5 — Mon, 07 Jul 2025 09:35:10 GMT

Dunno mate.

Contact O2

Re: Multisave showing blank page

andyg68uk — Sat, 23 Aug 2025 20:29:21 GMT

Did you ever manage to get this resolved? I have the same issue and tried to raise it with O2 including emailing them a screenshot but its never been fixed.

Re: Multisave showing blank page

Oxonian — Sun, 24 Aug 2025 15:23:34 GMT

@andyg68uk

If you want @Aviritz to see that question, it needs a tag thus ! 👍

Re: Multisave showing blank page

MI5 — Mon, 25 Aug 2025 17:21:29 GMT

It's moved now @andyg68uk @Aviritz

https://open.o2.co.uk/Registration

Re: Multisave showing blank page

andyg68uk — Tue, 26 Aug 2025 18:33:01 GMT

@MI5 , thanks for that however that looks like its for an employee discount if you work for a participating organisation that has an o2 discount agreement in place.

Multisave is advertised by O2 for O2 customers who bring more than one number to O2 - details on O2's site here - Multisave: Everything you need to know

Unfortunately when I click on the getting started button on the main multisave page within MyO2 all I get is a blank page (As @Aviritz also described).

I did raise it with O2 customer service who 'passed it to the relevant team' last month but Im still no further with it as they've not come back to me.

Was looking to add my children's sim plans to O2 (Currently with EE) as they come up for renewal by taking advantage of the multisave discount but currently not able to do so.

Re: Multisave showing blank page

MI5 — Tue, 26 Aug 2025 19:14:48 GMT

@andyg68uk

Mine is working. Link here which should take you to your page.

https://mymobile2.o2.co.uk/multisave?bpiId=7169250206857488260

If still not working, keep pestering O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG)

Re: Multisave showing blank page

Aviritz — Wed, 03 Sep 2025 17:01:50 GMT

No they messed me around and it never got sorted

Re: Multisave showing blank page

Aviritz — Wed, 03 Sep 2025 17:15:01 GMT

No they messed me around and was never sorted. Did yours get sorted? @andyg68uk

Re: Multisave showing blank page

andyg68uk — Wed, 03 Sep 2025 19:38:27 GMT

unfortunately not

Spoke multiple times to them and they'd try basic stuff such as resetting my O2 account password which didn't fix it to then refer it to a specialist team. I then got a follow up call where they just tried resetting the password again (despite me saying that hadn't worked previously) so they then referred it back to the specialist team and so this cycle repeated two more times.

I've given up now, it's just too hard to get help from O2 customer service. Disappointing as we have virgin media broadband 1 gig with volt which has been rock solid and the volt double data allowance coupled with multisave discounts would have made bringing the family across quite attractive. Alas it's not worth the pain of having to try and speak to customer service and get help.

Will look at deals elsewhere but probably means my O2 business will go elsewhere once my SIM is up for renewal so I can keep all of the family Sims together.

@Aviritz

Re: Multisave showing blank page

Oxonian — Sat, 06 Sep 2025 16:04:05 GMT

@Dave-O2

Is this one you might look at for @Aviritz and @andyg68uk ?

Re: Multisave showing blank page

Dave-O2 — Mon, 08 Sep 2025 12:19:41 GMT

Afternoon @Aviritz, @andyg68uk

Can you please drop me a PM with your mobile number and also include some screenshots of the journey you need to take to reach the error.

Re: Multisave showing blank page

andyg68uk — Thu, 11 Sep 2025 09:38:25 GMT

A huge thanks to @Dave-O2 who has been able to not only pass the issue to the relevant team but also resolve the multisave discount for me.

Re: Multisave showing blank page

Aviritz — Sun, 14 Sep 2025 17:35:17 GMT

I’ve pmd you

Re: Multisave showing blank page

Aviritz — Sun, 14 Sep 2025 17:36:05 GMT

So can you actually see your friends & family multisave page on yor account?