https://community.o2.co.uk/t5/My-O2/Cannot-use-phone-can-t-authenticate/m-p/1798270#M31217 <P>My phone display has broken, and I cannot recieve texts directly to my number on any other device. I am trying to log in to my O2 to switch my Esim to an old phone, but it won't let me in without verifying my number, which I am not able to do. I also can't call the support line, and do not have access to another phone. Is there any way I can speak to a person online in order to be able to get in to my account?&nbsp;</P> Tue, 17 Jun 2025 11:22:06 GMT julia23 2025-06-17T11:22:06Z https://community.o2.co.uk/t5/My-O2/Cannot-use-phone-can-t-authenticate/m-p/1798270#M31217 <P>My phone display has broken, and I cannot recieve texts directly to my number on any other device. I am trying to log in to my O2 to switch my Esim to an old phone, but it won't let me in without verifying my number, which I am not able to do. I also can't call the support line, and do not have access to another phone. Is there any way I can speak to a person online in order to be able to get in to my account?&nbsp;</P> Tue, 17 Jun 2025 11:22:06 GMT https://community.o2.co.uk/t5/My-O2/Cannot-use-phone-can-t-authenticate/m-p/1798270#M31217 julia23 2025-06-17T11:22:06Z https://community.o2.co.uk/t5/My-O2/Cannot-use-phone-can-t-authenticate/m-p/1798271#M31218 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5818173">@julia23</a>&nbsp;</P><P>You can't just move your esim to another phone as you'll need a new esim code.</P><P>Best and quickest way is to go in store with photo ID to do it.</P><P>Might also be wise to swap to a plastic sim for now whilst swapping phones around.</P> Tue, 17 Jun 2025 11:41:25 GMT https://community.o2.co.uk/t5/My-O2/Cannot-use-phone-can-t-authenticate/m-p/1798271#M31218 MI5 2025-06-17T11:41:25Z