topic Re: Error 500 - login to my O2 in My O2

Error 500 - login to my O2

g0akc — Sat, 24 May 2025 09:43:21 GMT

We are trying to login to my O2 but keep getting 'Error 500'

It looks like something's gone wrong

We're looking into it and hope to get it fixed soon.

This has been the case for about a month.

We have entered password, and followed the link from an email about our bill - we wish to see detailed breakdown of our bill. Trying via the phone, from the handset, is just messing us around and we cannot get past something keep asking for different characters! Saying wrong code, not accepting any valid

passcodes or whatever.....

Any ideas how to get past this or resolve it

Re: Error 500 - login to my O2

MI5 — Sat, 24 May 2025 09:47:11 GMT

@g0akc

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Re: Error 500 - login to my O2

g0akc — Sat, 24 May 2025 10:02:14 GMT

We are on to O2 and staring to loose the will to live!

Awful line, incompetent agent, asking loads of stupid questions!

Taken us ages to get this point when my wife is waiting to go out.

We will probably just get a new SIM from another provider as we have lots of trouble with O2 - and no cannot see the bill not access this my O2.

Re: Error 500 - login to my O2

MI5 — Sat, 24 May 2025 10:27:23 GMT

The social media team are best @g0akc

You can interact at your own pace and come back to it when convenient.

Re: Error 500 - login to my O2

g0akc — Sat, 24 May 2025 14:28:11 GMT

Thanks for responding.

Awful experience, really jerked around. Agent suggested issue was down to my device or browser - despite me trying on an iPhone with Safari, Windows 11 laptop with both Chrome and Edge and an iMac with Safari. Then suggested that I try and find someone IT literate here to help me! That despite me having worked in IT and telecoms for 40 years, been a consultant to Cellnet and having a Masters in IT from UCL! Utter muppet!

I managed to find a workaround.

Bad experience about the billing, being sent a message saying wife's data was running out when it wasn't (she had used 5GB of her 6GB but has a Volt boost to 12GB, so should not have received such a warning surely).

Previously we had network issues in parts of London on several occasions - not present with other networks.

This along with a big price hike mean that we have just ordered a SIM from another provider and have obtained a PAC. Will loose Volt benefits on my broadband but I don't really care about that. The way these folks have gone I will likely switch broadband too.

Re: Error 500 - login to my O2

MI5 — Sat, 24 May 2025 14:41:24 GMT

@g0akc

If it makes you feel any better, these are all known current issues which never seem to be resolved.

Leaving is your best option 👍

Re: Error 500 - login to my O2

Dave-O2 — Fri, 30 May 2025 15:29:55 GMT

Afternoon @g0akc

If you're still facing issues with this, please drop me a PM with your mobile number and some screenshots showing the error you're seeing.

Thanks.