https://community.o2.co.uk/t5/My-O2/Information-required-to-illegally-access-my-account/m-p/1792007#M31054 <P>Hi,</P><P>&nbsp;</P><P>Looks like my name, address and possibly date of birth details have been compromised in the Co-op hack that is currently being reported by the BBC (heard nothing from the Co-op!). If someone has all this information, do they have enough to be able to access my account (over phone or in person at a store presumably, as they shouldn't have info needed to access My O2 online) and/or start ordering phones etc etc as per the many horror stories of people who have fallen victim to identity theft?&nbsp; Should I call O2 to warn them of potential for someone to try and take over my account?&nbsp; Fortunately my Co-op membership details did not include any mobile number so they shouldn't know this, unless they can use the other information to obtain it? Grateful for any advice. Obviously I can't change my name, address or date of birth, so a serious worry if this is enough to enable identity theft ...</P> Fri, 02 May 2025 22:47:17 GMT Tribester 2025-05-02T22:47:17Z https://community.o2.co.uk/t5/My-O2/Information-required-to-illegally-access-my-account/m-p/1792007#M31054 <P>Hi,</P><P>&nbsp;</P><P>Looks like my name, address and possibly date of birth details have been compromised in the Co-op hack that is currently being reported by the BBC (heard nothing from the Co-op!). If someone has all this information, do they have enough to be able to access my account (over phone or in person at a store presumably, as they shouldn't have info needed to access My O2 online) and/or start ordering phones etc etc as per the many horror stories of people who have fallen victim to identity theft?&nbsp; Should I call O2 to warn them of potential for someone to try and take over my account?&nbsp; Fortunately my Co-op membership details did not include any mobile number so they shouldn't know this, unless they can use the other information to obtain it? Grateful for any advice. Obviously I can't change my name, address or date of birth, so a serious worry if this is enough to enable identity theft ...</P> Fri, 02 May 2025 22:47:17 GMT https://community.o2.co.uk/t5/My-O2/Information-required-to-illegally-access-my-account/m-p/1792007#M31054 Tribester 2025-05-02T22:47:17Z https://community.o2.co.uk/t5/My-O2/Information-required-to-illegally-access-my-account/m-p/1792008#M31055 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5799637">@Tribester</a>&nbsp;</P><P>I'd say low risk.&nbsp;</P><P>In store you will need photo ID and on the phone your security world would be required.</P><P>Obviously you need to change all your passwords and inform your bank so they are alert too.</P> Fri, 02 May 2025 23:07:56 GMT https://community.o2.co.uk/t5/My-O2/Information-required-to-illegally-access-my-account/m-p/1792008#M31055 MI5 2025-05-02T23:07:56Z