https://community.o2.co.uk/t5/My-O2/upgrade-not-able-to-upgrade-on-the-o2-website/m-p/1791381#M31041 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5797764">@NMT</a>&nbsp;</P><P>No one here can know.</P><P>You'll need to keep trying or go in store to purchase.</P><P>Try incognito tab on browser, different browsers, app etc too.</P> Mon, 28 Apr 2025 13:12:39 GMT MI5 2025-04-28T13:12:39Z https://community.o2.co.uk/t5/My-O2/upgrade-not-able-to-upgrade-on-the-o2-website/m-p/1791378#M31040 <P>I have been trying since Friday to upgrade to an iphone 16 using to offer currently advertised on the o2 website, but at the checkout it states there is a problem, i called the o2 phone line and after the member of staff looking into it, I was told there is a problem with the system.&nbsp;</P><P>I have continued to try to pay/check out all weekend including today but the system states the same.</P><P>Is there an issue with the payment line, or I am starting to think this was not a real offer valid upto 28.4.25</P> Mon, 28 Apr 2025 13:01:33 GMT https://community.o2.co.uk/t5/My-O2/upgrade-not-able-to-upgrade-on-the-o2-website/m-p/1791378#M31040 NMT 2025-04-28T13:01:33Z https://community.o2.co.uk/t5/My-O2/upgrade-not-able-to-upgrade-on-the-o2-website/m-p/1791381#M31041 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5797764">@NMT</a>&nbsp;</P><P>No one here can know.</P><P>You'll need to keep trying or go in store to purchase.</P><P>Try incognito tab on browser, different browsers, app etc too.</P> Mon, 28 Apr 2025 13:12:39 GMT https://community.o2.co.uk/t5/My-O2/upgrade-not-able-to-upgrade-on-the-o2-website/m-p/1791381#M31041 MI5 2025-04-28T13:12:39Z