topic Re: Incorrect charging in My O2 https://community.o2.co.uk/t5/My-O2/Incorrect-charging/m-p/1790995#M31029 <P>This one for you,&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5281077">@Dave-O2</a>?</P><P>Sounds like a lot of crossed wires somewhere...</P><P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5790108">@DavidRS</a>&nbsp;- watch out for a reply from the Forum Manager later, asking for more info - or directing you towards another avenue for assistance. Good luck!</P> Fri, 25 Apr 2025 10:14:49 GMT pgn 2025-04-25T10:14:49Z Incorrect charging https://community.o2.co.uk/t5/My-O2/Incorrect-charging/m-p/1790991#M31028 <P>Last month O2 sent me a new iPhone by mistake. I arranged for it to be returned but O2 say that the box was empty and the phone was missing. They are charging me for the missing phone. After several phone calls they admit it was a scam but they are still charging me for the phone. I am over 80 years old and just don't know how to get it sorted. Please help.</P> Fri, 25 Apr 2025 09:37:56 GMT https://community.o2.co.uk/t5/My-O2/Incorrect-charging/m-p/1790991#M31028 DavidRS 2025-04-25T09:37:56Z Re: Incorrect charging https://community.o2.co.uk/t5/My-O2/Incorrect-charging/m-p/1790995#M31029 <P>This one for you,&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5281077">@Dave-O2</a>?</P><P>Sounds like a lot of crossed wires somewhere...</P><P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5790108">@DavidRS</a>&nbsp;- watch out for a reply from the Forum Manager later, asking for more info - or directing you towards another avenue for assistance. Good luck!</P> Fri, 25 Apr 2025 10:14:49 GMT https://community.o2.co.uk/t5/My-O2/Incorrect-charging/m-p/1790995#M31029 pgn 2025-04-25T10:14:49Z Re: Incorrect charging https://community.o2.co.uk/t5/My-O2/Incorrect-charging/m-p/1790998#M31030 <P>Thanks for the tag&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/26417">@pgn</a>&nbsp;</P> <P>&nbsp;</P> <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5790108">@DavidRS</a>&nbsp;Sorry to hear about the current issues you're facing, so i can take a closer look, can you please drop me a PM with your mobile number?</P> Fri, 25 Apr 2025 10:25:13 GMT https://community.o2.co.uk/t5/My-O2/Incorrect-charging/m-p/1790998#M31030 Dave-O2 2025-04-25T10:25:13Z