topic Re: Password in My O2

Password

JohnBoy1 — Fri, 08 Mar 2019 13:10:37 GMT

I have tried 5 times to get to my account but it keeps saying my password is wrong which I have had for about 6 years now. Can anyone help please

Re: Password

Cleoriff — Fri, 08 Mar 2019 13:15:54 GMT

@JohnBoy1

You can reset your own password via My O2 under the section 'Forgotten password' http://www.o2.co.uk/myo2

However if you want to keep your old password then you will need to ring customer services and see if they can reset it https://www.o2.co.uk/contactus

Best of luck and welcome to the forum

Re: Password

TallTrees — Fri, 08 Mar 2019 13:37:23 GMT

@JohnBoy1 wrote:
I have tried 5 times to get to my account but it keeps saying my password is wrong which I have had for about 6 years now. Can anyone help please

Hello @JohnBoy1

This happens to me not on o2 but elsewhere. If I really want to keep my old password I use a reset once use that and then reset back to my old password.

Don't know if that is ok with o2 but it works elsewhere. Having said that an update can never be a bad thing and I generally move on!

Best of luck and good wishes TallTrees

Re: Password

EmilieT — Mon, 11 Mar 2019 09:11:04 GMT

Good morning @JohnBoy1 , I was wondering if you got a chance to read through the advice above over the weekend? How are you getting on with you password issues?

Re: Password

JohnBoy1 — Fri, 14 Jun 2019 12:24:29 GMT

Thanks for all the help . It worked great

Re: Password

EmilieT — Fri, 14 Jun 2019 12:32:29 GMT

That's good to hear @JohnBoy1, thanks for coming back and letting us know

Re: Password

Jenny105 — Fri, 04 Jun 2021 17:18:24 GMT

@JohnBoy1 wrote:
I have tried 5 times to get to my account but it keeps saying my password is wrong which I have had for about 6 years now. Can anyone help please

I have sometimes changed my password with 02 , only to find the new one isnt accepted immediately after . If thats the case when you try let us know here.

You can change your password , then soon after change it back to what you had before. I believe 02 allows this .