https://community.o2.co.uk/t5/My-O2/Security-check/m-p/1787593#M30955 <BLOCKQUOTE><HR /><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4688517">@LCB1</a>&nbsp;wrote:<BR /><P>Hi, I have the same problem, but I am unable to phone o2 as I have lost my phone! Is there any other way of doing this?&nbsp;</P><HR /></BLOCKQUOTE><P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4688517">@LCB1</a>&nbsp;</P><P>Social media channels or in store with photo ID.</P><P><LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Wed, 02 Apr 2025 09:33:11 GMT MI5 2025-04-02T09:33:11Z https://community.o2.co.uk/t5/My-O2/Security-check/m-p/1759186#M29515 <P>My phone has been stolen and I am trying to log into my account so i can order a new phone. When i log in it is asking me for a security check. I cannot complete this as the check is done by texting a code to my phone that i do not have.</P><P>&nbsp;</P><P>Please advise?</P><P>&nbsp;</P> Thu, 31 Oct 2024 15:47:24 GMT https://community.o2.co.uk/t5/My-O2/Security-check/m-p/1759186#M29515 LewisJowen 2024-10-31T15:47:24Z https://community.o2.co.uk/t5/My-O2/Security-check/m-p/1759187#M29516 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5701923">@LewisJowen</a>&nbsp;</P><P>&nbsp;</P><P>You will need to contact o2 via the sales team on 0800 081 0255&nbsp;</P><P>&nbsp;</P><P>You also need to report the phone and sim stolen via this guide <LI-PRODUCT title="Guide: Lost or Stolen O2 Device? - How to Report it" id="Guide010"></LI-PRODUCT>&nbsp;</P> Thu, 31 Oct 2024 15:49:07 GMT https://community.o2.co.uk/t5/My-O2/Security-check/m-p/1759187#M29516 madasaf1sh 2024-10-31T15:49:07Z https://community.o2.co.uk/t5/My-O2/Security-check/m-p/1787588#M30954 <P>Hi, I have the same problem, but I am unable to phone o2 as I have lost my phone! Is there any other way of doing this?&nbsp;</P> Wed, 02 Apr 2025 09:10:11 GMT https://community.o2.co.uk/t5/My-O2/Security-check/m-p/1787588#M30954 LCB1 2025-04-02T09:10:11Z https://community.o2.co.uk/t5/My-O2/Security-check/m-p/1787593#M30955 <BLOCKQUOTE><HR /><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4688517">@LCB1</a>&nbsp;wrote:<BR /><P>Hi, I have the same problem, but I am unable to phone o2 as I have lost my phone! Is there any other way of doing this?&nbsp;</P><HR /></BLOCKQUOTE><P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4688517">@LCB1</a>&nbsp;</P><P>Social media channels or in store with photo ID.</P><P><LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Wed, 02 Apr 2025 09:33:11 GMT https://community.o2.co.uk/t5/My-O2/Security-check/m-p/1787593#M30955 MI5 2025-04-02T09:33:11Z