topic Re: VAT Detailed Billing Required - Bad Customer Service in My O2

VAT Detailed Billing Required - Bad Customer Service

GM92 — Thu, 13 Feb 2025 23:13:32 GMT

I am getting nowhere with the customer service team via the app / phone. Can someone help me please?

I need my airtime bills to include VAT information and dates as I claim them through work, O2 provided me this type of bill up until very very recently. How can I get this issue resolved?

The customer service team lied to me most recently and said they updated my account and it would be available next time I logged in after 24 hours - this was not true.

The customer service for such a simple request has been awful and I have heard of other phone providers with much better customer service.

Re: VAT Detailed Billing Required - Bad Customer Service

jonsie — Fri, 14 Feb 2025 00:10:48 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Click Here For Social Media Support Links VirginmediaO2

or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2

Use the specific Payment management number 0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Re: VAT Detailed Billing Required - Bad Customer Service

Bambino — Fri, 14 Feb 2025 03:50:03 GMT

@GM92 As well as the advice above from @jonsie, see this thread from September of 2017:

Solved: How do I get a VAT invoice? - O2 Community