topic Re: O2 sim and virgin media log in mess in My O2

O2 sim and virgin media log in mess

AJslogin — Thu, 13 Feb 2025 07:40:39 GMT

I now have an O2 sim, encouraged to *** ************ **, *********, **************, **** *** to buy to my O2/Virgin Media “ experience and get a WiFi booster “ for free “ due to great speed test results yet poor WiFi, What a nightmare !
Currently, can’t log into O2 account, looking at the web the “ oops “ message is very common. I can log into my O2 app, get a security code to my O2 sim , “ have no product “or something like that and the “oops message”

Lots of time reading numerous help suggestions , no human beings available. Why do I bother?

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Re: O2 sim and virgin media log in mess

MI5 — Thu, 13 Feb 2025 07:59:25 GMT

@AJslogin

For the wifi boosters you need to follow the process in the Virgin connect app.

https://www.virginmedia.com/broadband/connect-app

For O2 login issues, contact O2 on social media.

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: O2 sim and virgin media log in mess

jonsie — Thu, 13 Feb 2025 11:05:06 GMT

Virginmedia will ask you to perform a few simple tests to see if you are eligible for the wifi boosters

From memory you can only order one at a time

Re: O2 sim and virgin media log in mess

Chodman — Thu, 07 Aug 2025 17:55:42 GMT

Still the same as of 7/8/25

Utter balls up of a merger, want to dump them both. 😠

Re: O2 sim and virgin media log in mess

MI5 — Thu, 07 Aug 2025 18:03:14 GMT

@Chodman wrote:
Utter balls up of a merger

Impossible to argue with that.....

Re: O2 sim and virgin media log in mess

Dave-O2 — Wed, 03 Sep 2025 14:25:58 GMT

Afternoon @AJslogin

Just checking in has this now been sorted? If not, please PM me your mobile number and My O2 username?

Thanks.