https://community.o2.co.uk/t5/My-O2/my-02-app/m-p/1774160#M30678 <P>Dear sir or madam.. can you tell me why my 02 app on my smart phone isn't working i&nbsp; can't see nothing i tried to reset my password&nbsp; as i forgot my&nbsp; orginal one and it won't let me reset another password all i see something as gone wrong.. yet on my computer i can see my data and phone bill the lot,, so can you tell me why can't i get it&nbsp; &nbsp;working on my smart phone like i used too.. can you let me know my email address is ********** and mobile is **********.. i have Samsung&nbsp; Galaxy 50... it's werid i got it working on my computer but it isn't showing on my smart phone Samsung Galaxy 50.. can you explain why??? best wishes&nbsp; Dawn</P> <P>&nbsp;</P> <P>[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]</P> Sat, 28 Dec 2024 22:51:00 GMT DawnClyne1964 2024-12-28T22:51:00Z https://community.o2.co.uk/t5/My-O2/my-02-app/m-p/1774160#M30678 <P>Dear sir or madam.. can you tell me why my 02 app on my smart phone isn't working i&nbsp; can't see nothing i tried to reset my password&nbsp; as i forgot my&nbsp; orginal one and it won't let me reset another password all i see something as gone wrong.. yet on my computer i can see my data and phone bill the lot,, so can you tell me why can't i get it&nbsp; &nbsp;working on my smart phone like i used too.. can you let me know my email address is ********** and mobile is **********.. i have Samsung&nbsp; Galaxy 50... it's werid i got it working on my computer but it isn't showing on my smart phone Samsung Galaxy 50.. can you explain why??? best wishes&nbsp; Dawn</P> <P>&nbsp;</P> <P>[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]</P> Sat, 28 Dec 2024 22:51:00 GMT https://community.o2.co.uk/t5/My-O2/my-02-app/m-p/1774160#M30678 DawnClyne1964 2024-12-28T22:51:00Z https://community.o2.co.uk/t5/My-O2/my-02-app/m-p/1774201#M30683 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4898373">@DawnClyne1964</a>&nbsp;</P><P>Try deleting the app and reboot phone before reinstalling.</P><P class="">This is a customer to customer community, not O2, so we cannot access your account, sorry.</P><P class="">You need to contact O2.</P><P class="">Message them on Social Media. Facebook (<A href="https://o2uk.co/O2CFB" target="_blank" rel="noopener">https://o2uk.co/O2CFB</A>) , Twitter (X) (<A href="https://o2uk.co/O2CTW" target="_blank" rel="noopener">https://o2uk.co/O2CTW</A>) or Instagram (<A href="https://o2uk.co/O2CIG" target="_blank" rel="noopener">https://o2uk.co/O2CIG</A>) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)</P> Sat, 28 Dec 2024 23:19:55 GMT https://community.o2.co.uk/t5/My-O2/my-02-app/m-p/1774201#M30683 MI5 2024-12-28T23:19:55Z