topic Re: Cash in My O2

Cash

ewelinazaragoza — Thu, 26 Dec 2024 20:10:58 GMT

Hello why me Paid 2 times for my mobile every time os problem for o2

Re: Cash

MI5 — Thu, 26 Dec 2024 20:24:04 GMT

Absolutely no clue whatsoever.

I think you also asked here https://community.o2.co.uk/t5/My-O2/Cash/td-p/1759927

Re: Cash

pgn — Thu, 26 Dec 2024 20:26:31 GMT

Perhaps you could use your MyO2 to find out what's been happening, @ewelinazaragoza?

-> https://accounts.o2.co.uk/signin

Note if you pay by another method and you have a Direct Debit set up on a Pay Monthly contract, you need to leave at least 5 days clear before your Direct Debit date if you wish to pay some other way - otherwise you will pay twice that month, and the extra payment will remain as a credit on your account until the following month, at which time the credit will be used to pay, not your Direct Debit.

If I understand the question correctly...?

Re: Cash

TallTrees — Thu, 26 Dec 2024 20:38:13 GMT

Take note @ewelinazaragoza

We are a community of o2 customers

Unfortunately do not have access to your account details

You need to contact o2 customer services

as advised

Hope this is sorted out for you soon

Re: Cash

jonsie — Thu, 26 Dec 2024 20:39:07 GMT

Tricky...

Use the specific Payment management number 0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Re: Cash

MI5 — Thu, 26 Dec 2024 20:48:51 GMT

As already posted on the duplicate thread.

@ewelinazaragoza

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm