topic Re: Nighthawk M6 SIM/account issue in My O2

Nighthawk M6 SIM/account issue

hlang — Mon, 16 Dec 2024 14:38:17 GMT

Hi, I ordered a mobile broadband unit, the M6, for my use when travelling around the country working. It arrived today, possibly ahead of schedule, as logging in to MyO2 still says I have no products or devices associated with the account. And when I run the device with the SIM included, its says there's an issue with the SIM. I called O2 but unsurprisingly they were completely useless.

1) Device not on account page - should I be concerned or will this come through in time? I will need to manage bills etc from there, correct?

2) SIM not working - again, is this just a patience game or should I be seeking more help from O2?

Re: Nighthawk M6 SIM/account issue

MI5 — Mon, 16 Dec 2024 14:42:32 GMT

@hlang

Sim should be activated already. What exactly is the issue with sim?

Your MyO2 can take 48 hours to update but your bills will be paid by direct debit. All you'll need it for is to track usage.

social media teams are probably best to deal with this.

Re: Nighthawk M6 SIM/account issue

hlang — Wed, 18 Dec 2024 15:35:48 GMT

When I open up the device, it just says

MM#2: Issue with the SIM card in use detected. Please check SIM provisioning with your ISP

I've just been on the phone with them for 25 minutes and they couldn't help. Apparently my order is still processing but I received the device and SIM two days ago...

Re: Nighthawk M6 SIM/account issue

MI5 — Wed, 18 Dec 2024 15:39:25 GMT

@hlang

You'll need to wait for O2 to complete your order then.

Lots of issues lately.

Try asking on the socials.

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)