topic Sim fraud in My O2

Sim fraud

N-M — Sat, 07 Dec 2024 13:37:39 GMT

Has anyone had their number taken from them by O2 after a fraudulent request for an e-sim ?

I did not confirm or approve anything but still lost my number.

After 5 weeks O2 have still not rectified their mistake 😞

Re: Sim fraud

pgn — Sat, 07 Dec 2024 14:43:18 GMT

@N-M

Only O2 can tell you - social media team links in should get you an answer, of sorts.

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:

Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.

Change your account and online account passwords. Not just your O2 account. All of them.

Forward fraudulent texts to O2 for free on 7726.

Contact Action Fraud on 0300 123 2040.

Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.

Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.

O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages

https://www.actionfraud.police.uk/

Re: Sim fraud

MI5 — Sat, 07 Dec 2024 16:44:02 GMT

D&F

Re: Sim fraud

pgn — Sat, 07 Dec 2024 19:47:46 GMT

@MI5 wrote:
D&F

Pardon, @MI5 ?

Re: Sim fraud

MI5 — Sat, 07 Dec 2024 19:49:05 GMT

Post is a discussion post.

Re: Sim fraud

jonsie — Sat, 07 Dec 2024 20:41:36 GMT

What is the purpose of a D&F?

Determination and Findings means a special form of written approval by an authorized official that is required by statute or regulation as a prerequisite to taking certain contract actions. The "determination" is a conclusion or decision supported by the "findings.

means nothing to me either