topic Keep your old phone number in My O2

Keep your old phone number

EwelinaKaplita1 — Sun, 17 Nov 2024 10:23:31 GMT

I upgraded the o2 app, got a new phone and a new number. I don't want a new number, I want to keep my old number.

Cleoriff — Sun, 17 Nov 2024 10:42:49 GMT

If you were already an O2 customer then you need to do a sim swap

If not, follow this guide

If you need help, contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Enlli — Sun, 17 Nov 2024 10:57:40 GMT

Sounds like you did a new contract and not an upgrade.

Follow the advice given re migration