Upgrade phone

Smith0555 — Thu, 31 Oct 2024 17:41:02 GMT

I can’t access my account to upgrade my handset

Re: Upgrade phone

Oxonian — Thu, 31 Oct 2024 20:24:15 GMT

A warm welcome to this O2 customer to customer community @Smith0555.

It is not clear how you are trying to access MyO2, bit online you could try using an incognito or InPrivate tab in your browser to get to either :-

If you are using the app, try deleting it, rebooting your 'phone and then reinstalling the app.

If that does not grant you access to MyO2, I suggest that you contact O2 via social media :-

X (previously known as Twitter) : https://o2uk.co/O2CTW

The social media team are based in the UK and have a good reputation for solving customer problems.

Please also see :-

You can upgrade by visiting your local O2 retail store :-