topic i wanna close my account in My O2

i wanna close my account

Hooperdeng — Thu, 31 Oct 2024 17:15:56 GMT

i wanna close my account. i connected with experts on 18th Oct but cuz i closed my roaming before so i couldn't get verification code. and i called the number that experts gave me but i couldn't remember the security question (it has been a long time I haven’t used this number and outside uk so I forgot). And now I couldn’t open my o2 app (it told me to update the app but store told me it was removed from the app store ). Also I couldn’t log in my o2 webpage. Anyway it’s hard for me to get in touch with u cross border.

Re: i wanna close my account

TallTrees — Thu, 31 Oct 2024 17:21:43 GMT

Hi @Hooperdeng

Welcome to the O2 community

You need to contact o2 customer services or

Read here

Contact o2 customer services

Re: i wanna close my account

Bambino — Thu, 31 Oct 2024 17:23:31 GMT

@Hooperdeng Download Skype: Call +44 800 032 1402 for free.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)