topic Re: Upgrade. in My O2

Upgrade.

Tristan2202 — Sat, 26 Oct 2024 14:53:27 GMT

I ordered yesterday for delivery today.
It was an upgrade.

my order date then changed to Monday.

I then received a message from o2 with the following - O2: Your recent order has taken us a little longer to process, sorry about that. Your order should be with you tomorrow. Our carrier will text you with updates. Thanks.

it still says processing on the app.

I have all the documents sent to my email, I received those yesterday.

what I have NOT YET received is the message I got last time saying - You're all set, its now full steam ahead at our end, we'll process your order as quick as we can... keep an eye on your email for news of its progress and delivery.

because I didn’t receive that message I’m having doubts that I was accepted, or are they still doing the credit check?

also on the app it also says ‘this part of the order has already been sent , it can’t be cancelled’ all while it’s still saying processing.

thanks.

Re: Upgrade.

MI5 — Sat, 26 Oct 2024 14:55:24 GMT

@Tristan2202

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Re: Upgrade.

Tristan2202 — Sat, 26 Oct 2024 18:10:12 GMT

Hi, thank you I did just that after your comment.

no help, just been told it’s processing which I can see myself. 😞

Re: Upgrade.

MI5 — Sat, 26 Oct 2024 18:16:02 GMT

No less than we have come to expect these days @Tristan2202

Any idea

Tristan2202 — Sat, 26 Oct 2024 21:23:15 GMT

Next to my order it says this?

any one have any idea what it means?

This part of the order’s already been sent, so it can’t be cancelled - please arrange a return instead

because to me it’s as if it’s been dispatched, but it very clearly hasn’t?

thanks

Re: Any idea

pgn — Sat, 26 Oct 2024 21:35:55 GMT

Could be with the logistics agent, @Tristan2202 - contact the sales team as they can help with that – message them on Social Media if that works for you - on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255. Good luck!

Re: Any idea

MI5 — Sat, 26 Oct 2024 21:48:36 GMT

Nothing more that we can do here @Tristan2202, sorry.

https://community.o2.co.uk/t5/My-O2/Upgrade/td-p/1757821

Re: Any idea

Tristan2202 — Sat, 26 Oct 2024 22:15:41 GMT

Sorry what is a logistics agent?

Re: Upgrade.

MI5 — Sat, 26 Oct 2024 23:09:51 GMT

DHL / DPD etc @Tristan2202