topic Re: Money has been taken but no order confirmation in My O2

Money has been taken but no order confirmation

sclarke501 — Tue, 22 Oct 2024 20:04:53 GMT

Purchased a new phone and the money has been taken out of my account - however I have not received any order confirmation and the phone is still in my basket.

Re: Money has been taken but no order confirmation

Benlfc — Tue, 22 Oct 2024 20:48:05 GMT

@sclarke501 when you look in the basket does it say anything about a credit check?

Re: Money has been taken but no order confirmation

MI5 — Tue, 22 Oct 2024 20:51:46 GMT

@sclarke501

Your payment will be pending until the order is accepted by O2.

If you are refused, your bank will return the money to you in line with their policy. Usually 5 to 7 days.

Looks like you should contact the sales team as they can help with that. They open at 8.00am – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Re: Money has been taken but no order confirmation

sclarke501 — Tue, 22 Oct 2024 20:59:47 GMT

I've just checked my o2 app and the order is there but says cancelled. I assume I'll be refunded for the cancelled order - but should I wait for this until ordering again or should it be fine to place the order now?

Re: Money has been taken but no order confirmation

MI5 — Tue, 22 Oct 2024 21:08:12 GMT

@sclarke501

I'd wait until checked with sales.

Too many credit checks in quick succession will guarantee a refusal.

Re: Money has been taken but no order confirmation

Alex47 — Wed, 12 Nov 2025 19:49:41 GMT

Mines in my basket and payment has been taken but it does not say anything about a credit check i don't know whats going on

Re: Money has been taken but no order confirmation

pgn — Thu, 13 Nov 2025 05:47:13 GMT

@Alex47 wrote:
Mines in my basket and payment has been taken but it does not say anything about a credit check i don't know whats going on

Contact the sales team as they can help with that – message on Social Media using either Facebook or Instagram - links are near the middle of this

Or you can call them on 0800 081 0255, best time around 8am. Good luck!