topic Re: Transferring my mobile number to new device in My O2 https://community.o2.co.uk/t5/My-O2/Transferring-my-mobile-number-to-new-device/m-p/1754940#M29176 <P>You will need a new eSim QR code to move the number across&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5688587">@Jodie00Lee0089</a>&nbsp;</P> <P>You might be able to do this in your account, but more likely you will need to visit an o2 store with photo ID...</P> Mon, 14 Oct 2024 09:05:57 GMT gmarkj 2024-10-14T09:05:57Z Transferring my mobile number to new device https://community.o2.co.uk/t5/My-O2/Transferring-my-mobile-number-to-new-device/m-p/1754937#M29175 <P>I have tried transferring my number over from my old device to my new one and I just keep getting the message unable to transfer.</P><P>I’ve tried using the guide and I’ve also contacted support through chat to no avail.&nbsp;<BR />I have an iPhone 12 going to a iPhone 16 pro using an eSIM.&nbsp;<BR />when I go to register a some it is coming up with active but only shows my iPhone 12.</P> Mon, 14 Oct 2024 08:55:10 GMT https://community.o2.co.uk/t5/My-O2/Transferring-my-mobile-number-to-new-device/m-p/1754937#M29175 Jodie00Lee0089 2024-10-14T08:55:10Z Re: Transferring my mobile number to new device https://community.o2.co.uk/t5/My-O2/Transferring-my-mobile-number-to-new-device/m-p/1754940#M29176 <P>You will need a new eSim QR code to move the number across&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5688587">@Jodie00Lee0089</a>&nbsp;</P> <P>You might be able to do this in your account, but more likely you will need to visit an o2 store with photo ID...</P> Mon, 14 Oct 2024 09:05:57 GMT https://community.o2.co.uk/t5/My-O2/Transferring-my-mobile-number-to-new-device/m-p/1754940#M29176 gmarkj 2024-10-14T09:05:57Z Re: Transferring my mobile number to new device https://community.o2.co.uk/t5/My-O2/Transferring-my-mobile-number-to-new-device/m-p/1754944#M29177 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5688587">@Jodie00Lee0089</a>&nbsp;If you go in store to swap consider moving back to a plastic SIM. eSIMs are very restrictive as you have found out</P> Mon, 14 Oct 2024 09:21:48 GMT https://community.o2.co.uk/t5/My-O2/Transferring-my-mobile-number-to-new-device/m-p/1754944#M29177 Enlli 2024-10-14T09:21:48Z Re: Transferring my mobile number to new device https://community.o2.co.uk/t5/My-O2/Transferring-my-mobile-number-to-new-device/m-p/1754948#M29178 <P>Thank you x</P> Mon, 14 Oct 2024 10:24:13 GMT https://community.o2.co.uk/t5/My-O2/Transferring-my-mobile-number-to-new-device/m-p/1754948#M29178 Jodie00Lee0089 2024-10-14T10:24:13Z