Incorrect billing

JodiEcclestone1 — Mon, 30 Sep 2024 09:53:24 GMT

Dear O2 Customer Service,

I am writing to express my frustration regarding an ongoing billing issue. Despite speaking with three different colleagues who assured me that I would not be charged for the faulty bolt-on service and that I would receive a refund, I have now been charged and the amount has been taken from my account for a service that did not work due to O2's error.

I request an immediate refund of the incorrect charge and a clear explanation of the process and timeline for this.

Additionally, due to the poor service I’ve experienced both from the network and your customer service team, I would like to cancel my SIM-only contract with O2. Please provide detailed information on how I can cancel my contract and any potential fees or processes involved.

I look forward to a swift resolution of these issues.

Kind regards,

Jodi Ecclestone

Re: Incorrect billing

MI5 — Mon, 30 Sep 2024 09:55:37 GMT

@JodiEcclestone1

This isn't O2.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

topic Re: Incorrect billing in My O2

Incorrect billing

Re: Incorrect billing