topic Re: My bills aren't showing up in My O2 and the My O2 app isn't working. in My O2

My bills aren't showing up in My O2 and the My O2 app isn't working.

2421MVincent — Mon, 15 Jan 2024 20:13:04 GMT

Had a bill come through today that is 2x more than normal and wanted to view it and see why as I pay for my brother's phone line.

I've logged onto My O2 and cannot view any of my O2 products and can't view my bill (or any previous bills).

I've tried downloading the My O2 app and logging on through there but I get the error "Oops. My O2 isn't available to you yet. If you're new to O2, it can take up t48 hours for your account to be ready. If it's been longer than 48 hours, get in touch and we'll be able to look into it for you".

I've never had an issue before and have been paying for this phone line for over a year.

Really frustrated and panicky because I have not budgeted for this phone line charge to be 2x higher than normal.

Re: My bills aren't showing up in My O2 and the My O2 app isn't working.

MI5 — Mon, 15 Jan 2024 20:18:16 GMT

@2421MVincent

Sounds like you've been migrated to the new system so it may take a few days to update.

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Re: My bills aren't showing up in My O2 and the My O2 app isn't working.

2421MVincent — Mon, 15 Jan 2024 20:20:37 GMT

Hi MI5, what's the new system and when has this come into effect? I've not heard anything about it

Re: My bills aren't showing up in My O2 and the My O2 app isn't working.

MI5 — Mon, 15 Jan 2024 20:24:57 GMT

@2421MVincent

It's called 360 and it's a gradual changeover so not everyone at once.

O2 System Updates – 360 - O2 Community

Re: My bills aren't showing up in My O2 and the My O2 app isn't working.

2421MVincent — Mon, 15 Jan 2024 20:31:23 GMT

I see, thank you for letting me know. I guess it's just bad timing that they've swapped me over at the same time as me getting an unexpectedly high bill.

Re: My bills aren't showing up in My O2 and the My O2 app isn't working.

Maura5 — Sun, 29 Sep 2024 13:40:08 GMT

You keep sending me emails every month with my invoice attached. I am unable to see this it has to be in PDF format for me to download and pring. Could you do this for me, otherwise i after keep going into my account for it

Re: My bills aren't showing up in My O2 and the My O2 app isn't working.

MI5 — Sun, 29 Sep 2024 13:58:06 GMT

@Maura5

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202