topic Access myo2 account in My O2

Access myo2 account

Laurensiann — Thu, 26 Sep 2024 16:19:11 GMT

Hi I’m unable to access my O2 account. When I try to add my pay as you go it says the number is already registered with a my O2 account.

Re: Access myo2 account

jonsie — Thu, 26 Sep 2024 16:24:58 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 4445

Re: Access myo2 account

MI5 — Thu, 26 Sep 2024 16:25:22 GMT

@Laurensiann

O2 have messed up a system update which is affecting thousands of customers.

1) You can use alternative email to gain access. Give this to O2.

2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner)

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)