Device order not changed status in 2 weeks

Chloe46 — Tue, 24 Sep 2024 10:51:56 GMT

I pre-ordered a Pixel 9 Pro back when it was on promotion, as did my partner, My order has not changed status in 2 weeks while his device is being delivered today, I have tried for 2 days to get in contact with O2 through the "start a conversation" but every time I pass security check and get transferred to billing the app closes the conversation, tries to direct me to a web link and then asks if I'm having problems accessing the app. I use my phone for work so cannot sit on 202 for hours at a time and just want to know if there's any other way I can get answers about this??

Re: Device order not changed status in 2 weeks

MI5 — Tue, 24 Sep 2024 11:09:59 GMT

@Chloe46

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

topic Re: Device order not changed status in 2 weeks in My O2

Device order not changed status in 2 weeks

Re: Device order not changed status in 2 weeks