topic Login denied in My O2

Login denied

Dom8 — Fri, 13 Sep 2024 15:28:46 GMT

I’ve tried to login to my o2 to see my bills and despite correct login details I get an access denied message on the app and desk top

Re: Login denied

jonsie — Fri, 13 Sep 2024 15:34:14 GMT

O2 are haaving system issues

Try later

Re: Login denied

Muj — Fri, 13 Sep 2024 16:04:24 GMT

same problem

Re: Login denied

MI5 — Fri, 13 Sep 2024 16:05:28 GMT

Same answer

Re: Login denied

Disgruntled_Bob — Fri, 13 Sep 2024 17:27:49 GMT

I am getting this problem as well.

I got an e-mail "An update on your usage" "O2 Allowance Alert", but all it said was:

Hello (My Name)

Mobile Number xxxxxxxxx

Thanks

Nothing about my data allowance at all.

So I tried to connect to MyO2 via a bookmark on my PC (I never click links in e-mails and my 'phone doesn't do e-mails or internet) and changed my password, but it said "Access Denied" It's been like this all day.

I CAN log in to the Community section, obviously. But I cannot see my bills or data allowance

I do not have an O2 mobile, it's a dongle for internet access. They do e-mail me when I am low on data, but I've received only 4 of these meaningless, pointless e-mails since March, 2024. I've never actually run out of data in the three years I've had it.

Cheers.

Re: Login denied

madasaf1sh — Fri, 13 Sep 2024 17:32:21 GMT

@Disgruntled_Bob

There is nothing anyone on here can do to help you, as we are all customers like you, and we can not access myo2 either via the web, some parts work via the App, but its all a FUBAR'd

You can always ask via Social Media or Call them the details are here

Re: Login denied

Disgruntled_Bob — Fri, 13 Sep 2024 17:39:45 GMT

Yes, I know this is a customer forum, but it's important to log these things. Where do I report this directly to O2? Their "Help" section and search function is absolute garbage.

Cheers!

Re: Login denied

madasaf1sh — Fri, 13 Sep 2024 17:44:55 GMT

@Disgruntled_Bob

Social Media or Customer Services via the details I gave you.. As no one from o2 will see your post on here..

And trust me they are aware, as X is alight with this issue...

Re: Login denied

MI5 — Fri, 13 Sep 2024 17:45:26 GMT

It would be a complete waste of time but take your pick of contact methods

Re: Login denied

Disgruntled_Bob — Mon, 16 Sep 2024 18:44:26 GMT

I never use "Soshull Meedja", especially Farcebok and Twitarse.

But it's working now.