topic Re: Broken phone in My O2

Broken phone

SarahHamil — Wed, 11 Sep 2024 12:30:38 GMT

Good Afternoon

I have a sim only contract for my Iphone 5se however the screen is badly smashed and today the touch aspect completely stopped working how soon can I have a replacement sent out

Re: Broken phone

Cleoriff — Wed, 11 Sep 2024 12:45:25 GMT

@SarahHamil

Have you insurance?

If not you need to see if it can be repaired

https://www.o2.co.uk/help/device-and-sim-support/returns-and-repairs

If you need a new phone you should contact sales.

on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Guide: How to find help & contact O2

Re: Broken phone

Oxonian — Thu, 12 Sep 2024 17:39:15 GMT

An alternative and potentially quicker way of sourcing a new handset @SarahHamil would be to visit your local O2 retail store :-

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/

Re: Broken phone

madasaf1sh — Thu, 12 Sep 2024 18:11:11 GMT

@SarahHamil

Or better and cheaper, order a new phone from Amazon it will be here tomorrow. Don't give o2 money for a sim free handset

And if you are on sim only o2 wont send you a phone...