topic Re: Contacting to cancel Sim. in My O2

Contacting to cancel Sim.

cheesecake — Sat, 07 Sep 2024 12:28:46 GMT

Been trying for nearly 24 hours to contact customer services, 202 doesn't work from my phone, I don't have a landline and they wont discuss a cancellation online.

Any ideas.

Re: Contacting to cancel Sim.

MI5 — Sat, 07 Sep 2024 12:33:35 GMT

@cheesecake

Re: Contacting to cancel Sim.

cheesecake — Sat, 07 Sep 2024 12:45:41 GMT

Thanks. Already read those, just suggests Pac or stac codes, none of which I want. I want to terminate completely.

Re: Contacting to cancel Sim.

MI5 — Sat, 07 Sep 2024 12:50:38 GMT

@cheesecake

Every single way you can contact O2 is in the guide I posted above.

Re: Contacting to cancel Sim.

Bambino — Sat, 07 Sep 2024 13:00:58 GMT

@cheesecake If you have no landline you can download Skype: to call O2 for free on 0800 032 1402 or 0800 902 0217 (Payment Management)
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

Re: Contacting to cancel Sim.

Oxonian — Sun, 08 Sep 2024 12:10:21 GMT

If you cannot reach O2 @cheesecake, a workaround might be to request a PAC code and move you number to a PAYG SIM on another network ; and then just let the new PAYG SIM die ! 👍

Re: Contacting to cancel Sim.

MI5 — Sun, 08 Sep 2024 12:18:34 GMT

Included in the guide I posted above is this link to cancel when not using the pac/stac route.

the old guide on cancellation