topic Re: Not received my sims in My O2

Not received my sims

Beena — Mon, 26 Aug 2024 10:02:20 GMT

Recently 02 rang me and said they will send two sims out 15.00 a month not received them however on bill it’s showing 15, ko 00 added but I haven’t received the sims? Can someone help n call me to discuss this

Re: Not received my sims

MI5 — Mon, 26 Aug 2024 10:04:34 GMT

@Beena

Are you sure it was O2 and not a scam as O2 don't call out to people for sim cards.

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:

Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.

Change your account and online account passwords. Not just your O2 account. All of them.

Forward fraudulent texts to O2 for free on 7726.

Contact Action Fraud on 0300 123 2040.

Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.

Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.

O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages

https://www.actionfraud.police.uk/

Re: Not received my sims

Enlli — Mon, 26 Aug 2024 10:27:52 GMT

We are all customers here with no access to accounts.

However, you stated O2 called you but O2 don't cold sell. Did they ask for information such as email, passwords etc.

You really need to contact customer services to check. I would suggest sales

Looks like you should contact the sales team as they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) ,

Twitter (https://o2uk.co/O2CTW) or

Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, free from any phone or landline

Re: Not received my sims

MI5 — Mon, 26 Aug 2024 10:43:11 GMT

I quite agree!

Re: Not received my sims

jonsie — Mon, 26 Aug 2024 11:05:59 GMT

Yet another victim it would seem

Re: Not received my sims

MI5 — Mon, 26 Aug 2024 15:29:00 GMT

Despite all the warnings.