topic Re: SOS! Abroad no service now in My O2

SOS! Abroad no service now

fowlerthomas — Tue, 20 Aug 2024 10:03:31 GMT

I have been using my o2 number abroad, but today I suddenly realized that my number is showing no service.
Previously it had been receiving texts and calls normally and also ensured that there was a phone bill in it.
I have a lot of apps linked to o2 phone and now suddenly it's not working showing no service, I've tried replacing my phone, restarting it etc. But all show no service!!!
I can't get back to uk to fix it now, what do I do, SOS

Re: SOS! Abroad no service now

madasaf1sh — Tue, 20 Aug 2024 10:14:53 GMT

@fowlerthomas

Have you tried selecting a different network?

If you have then it sounds like something you need to speak to o2 about as there is nothing we can do from here, use skpe to call on +44 800 902 0217

Re: SOS! Abroad no service now

MI5 — Tue, 20 Aug 2024 10:24:59 GMT

@fowlerthomas

If in EU for an extended period you may have exceeded the fair use policy.

https://www.o2.co.uk/termsandconditions/mobile/roamfairuse

Re: SOS! Abroad no service now

fowlerthomas — Tue, 20 Aug 2024 10:27:42 GMT

Yes, I've tried everything possible and it's not working. How do i get help and human assistant on skype

Re: SOS! Abroad no service now

MI5 — Tue, 20 Aug 2024 10:28:47 GMT

@fowlerthomas

Guide to Skype here

Number in link.

Re: SOS! Abroad no service now

Claudia3 — Tue, 20 Aug 2024 10:29:00 GMT

You need to chat with o2 online.

Re: SOS! Abroad no service now

fowlerthomas — Tue, 20 Aug 2024 10:34:54 GMT

+44 800 902 0217
I can use skype, can I just add this number as a friend and explain the situation?

Re: SOS! Abroad no service now

MI5 — Tue, 20 Aug 2024 10:36:10 GMT

@fowlerthomas

Known spammer has posted above.

Do not respond to any private messages giving you a number to call.

All official contact methods and numbers here

Re: SOS! Abroad no service now

fowlerthomas — Tue, 20 Aug 2024 10:41:40 GMT

I tried contacting o2 through online customer service, but he always popped up with a bunch of options. In the end it's always the AI bot that answers me again, not a live customer service

Re: SOS! Abroad no service now

MI5 — Tue, 20 Aug 2024 10:48:13 GMT

@fowlerthomas wrote:
+44 800 902 0217
I can use skype, can I just add this number as a friend and explain the situation?

Yes, that should work fine.

If you use social media, you can message them too.

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: SOS! Abroad no service now

fowlerthomas — Tue, 20 Aug 2024 10:56:06 GMT

I would like a quick response and the ability to talk to their human customer service online.
Social media is a good option, but I was disappointed with the speed of their replies.
o2 This is really bad, the official website is set up for online conversations but can't generate a link to them.

Re: SOS! Abroad no service now

Enlli — Tue, 20 Aug 2024 11:01:04 GMT

Reading through, not sure what else can be suggested.

As I'm sure you are aware there is nobody from O2 here

Re: SOS! Abroad no service now

MI5 — Tue, 20 Aug 2024 11:21:52 GMT

@fowlerthomas

That is the way O2 are setup now and it's got 100% worse since the merger with VM.

It's all about self help and contact deflection with very limited numbers of human staff to take calls.

We advise calling at 8.00am UK time to catch the advisors before the queue starts forming.