topic Re: I have been grossly overcharged. in My O2

I have been grossly overcharged.

John_Noverton — Thu, 15 Aug 2024 12:58:00 GMT

For severaL months now O2 has claimed that I made overseas calls to Armenia - this is incorrect. The problem is that it is almost impossible to speak to anyone at O2.

Re: I have been grossly overcharged.

jonsie — Thu, 15 Aug 2024 13:08:13 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Re: I have been grossly overcharged.

Bambino — Thu, 15 Aug 2024 13:09:31 GMT

@John_Noverton This problem has been around for a while:

https://community.o2.co.uk/t5/Discussions-Feedback/Scam-Armenia-Calls/m-p/1729883#M132870

https://community.o2.co.uk/t5/Pay-Monthly/Nuisance-Calls-from-Armenia-is-it-the-guinea-problem-all-over/m-p/1258936#M172080

https://community.o2.co.uk/t5/Other-Products-and-Services/Block-international-numbers-from-Armenia/m-p/1738836#M54294

You need to contact customer service to request a refund: How to find help & contact O2: A Guide - O2 Community

The Payment Management Team numbers are 0800 902 0217/0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Re: I have been grossly overcharged.

MI5 — Thu, 15 Aug 2024 13:10:00 GMT

@Kei-M_O2

Still ongoing??

@John_Noverton

Contact O2 for a full refund of all charges.

O2 are aware of the issue but claim they can do nothing to stop them.