topic Re: Kindred, please help! in My O2

Kindred, please help!

kezakra — Mon, 05 Aug 2024 18:17:32 GMT

I have added Kindred to my account via MyO2 without realising what it is and it's becoming extremely problematic. It's redirecting me twice whenever I go on certain websites and I cannot seem to remove it. Customer service agents also have no idea what I am on about. I've seen that you can normally disable it in your settings and by finding the app but there is no app! Someone please advise on how I can get my phone back to normal.

Re: Kindred, please help!

MI5 — Mon, 05 Aug 2024 18:19:47 GMT

@kezakra
See if there’s any help here

Re: Kindred, please help!

KS202345 — Mon, 12 Aug 2024 17:14:34 GMT

Did you ever figure this out? I'm having the same issue and cannot make it go away whatever I do!

Re: Kindred, please help!

Bambino — Mon, 12 Aug 2024 17:25:44 GMT

@KS202345, @kezakra See if this helps: Disable/Uninstall the Extension : Kindred

Re: Kindred, please help!

KS202345 — Tue, 13 Aug 2024 12:29:33 GMT

Hey, thanks for the link. Unfortunately as I have no app downloaded on my phone their suggestions aren't appropriate. To the best of my knowledge, I have never accepted or downloaded anything to do with this kindred software at all, but I can see its something O2 offers so wondering if it's been added after some sort of update?

Re: Kindred, please help!

madasaf1sh — Tue, 13 Aug 2024 12:46:17 GMT

@KS202345

It is an opt in process, via myo2 and it install by explicit consent.

There is a help page here https://help.kindred.co/support/solutions/folders/77000320843

Re: Kindred, please help!

Shaiiiheim — Thu, 22 May 2025 23:15:23 GMT

Late reply but hoping this helps anyone with the issue. The way to turn it off is a bit hidden, I also do not remember signing up to this but by logging into my kindred account through O2, I saw the steps to turning it off. The FAQ page can be found here:

https://event.kindred.co/o2faq

For android you can search accessibility in your settings and when you go into the accessibility options you'll see "downloaded apps" at the top and any extensions that apps have running on your device. If you turns this off it should resolve your issue

Re: Kindred, please help!

Enlli — Fri, 23 May 2025 06:51:33 GMT

@Shaiiiheim Thank you for the information