topic Unable to access refund on my last bill in My O2

Unable to access refund on my last bill

RHD46 — Mon, 05 Aug 2024 19:05:35 GMT

I've had a text telling me my bill - and I assume it's my final bill, because I've left o2 - has a balance in my favour of £5.18. I'm told I can have this repaid to me, if I go to 'view bills' in my account - but my account is empty of everything now, including access to bills.

Frustrating.

Re: Unable to access refund on my last bill

Enlli — Mon, 05 Aug 2024 19:09:23 GMT

Contact Payment Management

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

⁴

Re: Unable to access refund on my last bill

MI5 — Tue, 06 Aug 2024 07:35:34 GMT

@RHD46

You should also receive an email of the same, which, at the very bottom, has a link saying “view my bill” which should work and give you the option to request the refund.