topic Netflix redeem problems in My O2

Netflix redeem problems

Kayzer61 — Sat, 05 Jan 2019 13:53:25 GMT

Upgraded to a new phone at the beginning of December. I’ve tried on numerous occasions to send a message to 02 so they can send a code. It keeps saying the code has been sent but I never receive it.

Re: Netflix redeem problems

MI5 — Sat, 05 Jan 2019 14:05:19 GMT

@Martin-O2 will be able to help next week.

We're waiting on an update to fix this issue.

Re: Netflix redeem problems

Cleoriff — Sat, 05 Jan 2019 14:06:04 GMT

Hi @Kayzer61

There are a few problems redeeming this promotion. One of our community managers @Martin-O2 is helping. He will be here on Monday so pop back then

Welcome to the forum

Re: Netflix redeem problems

Kayzer61 — Sat, 05 Jan 2019 15:43:06 GMT

Thankyou

Re: Netflix redeem problems

Marjo — Mon, 07 Jan 2019 13:28:06 GMT

Hi @Kayzer61 and all, I've just received confirmation that the website redemption issue should be fixed now. Can you please try again if you haven't already and let us know if you're still having issues with this or if it goes through ok now?

Cheers

Re: Netflix redeem problems

Jdkjh1 — Mon, 07 Jan 2019 16:38:23 GMT

Hi I changed my package before Xmas and qualify for the Netflix deal, however when I try to redeem it, it says this number is not eligible ?

ive tried online chat but all I get is instructions on how to redeem, which I've tried several times

any ideas ?

Re: Netflix redeem problems

Cleoriff — Mon, 07 Jan 2019 17:44:24 GMT

@Jdkjh1 wrote:
Hi I changed my package before Xmas and qualify for the Netflix deal, however when I try to redeem it, it says this number is not eligible ?
ive tried online chat but all I get is instructions on how to redeem, which I've tried several times

any ideas ?

Online chat isn't working either @Jdkjh1. That should be fixed later this week. However I'll mention @Marjo here as apparently the Netflix offer should be fixed.

Re: Netflix redeem problems

jonsie — Tue, 08 Jan 2019 02:22:17 GMT

Third one I've read this evening so definitely not fixed.

Re: Netflix redeem problems

Marjo — Tue, 08 Jan 2019 16:39:33 GMT

Hi @Jdkjh1, sorry to hear it's not working for you still - I'll send you a PM here on the forum shortly so we can have a closer look at this in more detail for you. Hang in there please.

Also @Kayzer61 let us know how you're getting on with this too and if you still have issues after the website issues were fixed, we can have a look for you as well.

Re: Netflix redeem problems

Kayzer61 — Tue, 08 Jan 2019 17:15:08 GMT

Hi, I’ve just tried again and it’s still not working.

Re: Netflix redeem problems

jonsie — Tue, 08 Jan 2019 17:17:33 GMT

@Kayzer61 wrote:
Hi, I’ve just tried again and it’s still not working.

@Marjo

Re: Netflix redeem problems

Marjo — Tue, 08 Jan 2019 18:00:18 GMT

@Kayzer61 wrote:
Hi, I’ve just tried again and it’s still not working.

Ok, thanks for letting us know @Kayzer61 - I'm going to drop you a PM here on the forum shortly to get a few additional details so we can get someone to check this further for you. Hang in there!