topic Payments. in My O2

Payments.

JC20 — Sat, 27 Jul 2024 09:09:04 GMT

I woke up today to a message from o2 saying that i havent paid £102 and that its being moved to a debt company but when i go on o2 to try to pay it because it said at the end of the message that i can, it says that i have £0.00 to pay, so im confused how i should pay it or if theres been a mistake

Re: Payments.

pgn — Sat, 27 Jul 2024 09:33:35 GMT

Check the message carefully:

If you can log in to your MyO2 app, you can cross-check. Otherwise @JC20

Good luck!

Re: Payments.

Oxonian — Sat, 27 Jul 2024 20:24:33 GMT

From a book-keeping and accounting perspective @JC20, you might well have a £nil balance on your account with O2 if they have sold your debt to a Debt Collection Agency (DCA) ; that's because you don't owe O2 any longer but you now owe the DCA.

Is your O2 'phone still working or have you been disconnected ? Do you think that you owe O2 money ?

Certainly, selling debts to a DCA is O2's modus-operandi, so it could well be genuine if you believe that you owe O2 that sort of sum. 👍

Re: Payments.

jonsie — Sat, 27 Jul 2024 23:39:20 GMT

Sounds like your debt has already been sold on to the debt collection agency

This is why O2 state your account is £0.00 to pay

You will need to pay the DCA now as they will have purchased your debt from O2 meaning the account is settled with O2