topic Re: PAC code in My O2

PAC code

Sue071 — Thu, 11 Jul 2024 16:35:11 GMT

I would like the PAC code for both numbers I have on my account

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: PAC code

Cleoriff — Thu, 11 Jul 2024 12:59:24 GMT

@Sue071

All info here.

** Flagged to remove phone numbers**

Re: PAC code

Enlli — Thu, 11 Jul 2024 14:06:39 GMT

Over an hour and the numbers are still visible 😮‍💨

Re: PAC code

Bambino — Thu, 11 Jul 2024 14:08:16 GMT

Spammers and scammers have probably got them by now, but flagged again.

Re: PAC code

Enlli — Thu, 11 Jul 2024 16:26:07 GMT

Flagged for the third time. 4 hours since the first report

Probably the damage has been done

Re: PAC code

gmarkj — Fri, 12 Jul 2024 07:54:37 GMT

Just wondering what the SLA or expected time is for flagged posts to be edited @Kei-M_O2 ?

4 hours seems to be higher than it should be...

Re: PAC code

Kei-M_O2 — Fri, 12 Jul 2024 08:59:59 GMT

Hi folks,

Honestly, it's unlikely we'll be able to support a 1 hour SLA until Dave returns. 4 hours is probably more realistic until then.

Thanks,

Re: PAC code

gmarkj — Fri, 12 Jul 2024 14:06:48 GMT

With all of the various moderators on the community why is it just down to Dave @Kei-M_O2 ?

He wouldn't be here "out of hours" anyway...

Re: PAC code

Kei-M_O2 — Fri, 12 Jul 2024 15:23:07 GMT

Dave was dedicated solely to the community, but I've got other responsibilities across the business on top so I won't be able to cover to the same level during office hours.

Thanks,

Re: PAC code

MI5 — Fri, 12 Jul 2024 15:34:18 GMT

Is this not a good case to allow some trustworthy members mod rights to edit posts then @Kei-M_O2 ?

Re: PAC code

pgn — Fri, 12 Jul 2024 19:17:57 GMT

Mild-mannered, helpful, obliging, understanding, patient... 🤔

Re: PAC code

gmarkj — Mon, 15 Jul 2024 08:35:44 GMT

Hi @Kei-M_O2

I get that you are only covering part of Dave's role, but the out of hours thing was always down to the community moderators - such as BelHFL who edited the first post in this thread.

Given that there are a number of mods, who may or may not work across a number of communities now managed by VMo2, surely it is down to them to maintain the 1 hour SLA?

Re: PAC code

Kei-M_O2 — Mon, 15 Jul 2024 12:55:15 GMT

It's not their responsibility, but in future that may change. They've helped us out when Dave has been on holiday but that's been on an ad-hoc basis.

In terms of moderation rights, one of the issues is that a lot of it's bundled together so you need to give access to more than just editing posts and I'm sure if it can be decoupled - not that I'd think that anyone would abuse it or anything 😊.

Thanks,

Re: PAC code

Enlli — Mon, 15 Jul 2024 13:41:25 GMT

@Kei-M_O2 On the Virgin Community those of use that were classed as VIP's had the ability to move a post to a Holding Section only seen be other VIP'S and Moderators

Could this not be a way forward?