topic Re: NC83323169 order in My O2

NC83323169 order

John3Budapest — Mon, 08 Jul 2024 12:29:26 GMT

I received this text

”Just confirming we've now removed your out-of-bundle charges reduction”

explain what this means. I do not understand what changes have been made and have not agree to them

Re: NC83323169 order

MI5 — Mon, 08 Jul 2024 12:50:54 GMT

@John3Budapest

Info from O2:

We advised customers of this change via email in May and that you'd receive a notification when this is complete.
The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.
You can check orders on your account in the My O2 app : https://www.o2.co.uk/help/apps/my-o2-app
Go to Support > Orders > Track my order > Select your mobile number.
Please refer to the email sent in May for additional information.

Re: NC83323169 order

Jwnsay — Mon, 08 Jul 2024 12:52:20 GMT

I'm not the only one I did received the same text

Re: NC83323169 order

MI5 — Mon, 08 Jul 2024 13:02:30 GMT

Same answer @Jwnsay