topic Re: Unable to view my O2 account in My O2

Unable to view my O2 account

YS2 — Thu, 04 Jul 2024 12:18:12 GMT

I'm trying to see how much I still owe on my account, but I'm getting error messages

Re: Unable to view my O2 account

MI5 — Thu, 04 Jul 2024 12:25:05 GMT

O2 have messed up a system update which is affecting thousands of customers.

1) You can use alternative email to gain access. Give this to O2.

2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner)

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Re: Unable to view my O2 account

Cleoriff — Thu, 04 Jul 2024 12:25:54 GMT

@YS2

O2 have transferred people to a new billing system and unfortunately there is a problem which is affecting thousands of customers with My O2.

Currently you have two options:

1.You need another new email address to register a separate My O2 (give this to O2)

2. Or you can request O2 to release the original email from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner)

Whatever option you choose, contact social media to action it. Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). Or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2