Email received overnight regarding order I have no knowledge about

Snoop — Tue, 02 Jul 2024 10:59:29 GMT

This is getting time consuming! I need to speak to someone regarding an EMail I reviewed overnight about an order I haven’t made something to do with an out of bundle charge! Can someone help please

Re: Email received overnight regarding order I have no knowledge about

Enlli — Tue, 02 Jul 2024 11:03:47 GMT

We've been told this by O2:

We advised customers of this change via email in May and that you'd receive a notification when this is complete.

The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.

You can check orders on your account in the My O2 app ➡️ https://www.o2.co.uk/help/apps/my-o2-app

Go to Support > Orders > Track my order > Select your mobile number.

Please refer to the email sent in May for additional information.

topic Email received overnight regarding order I have no knowledge about in My O2

Email received overnight regarding order I have no knowledge about

Re: Email received overnight regarding order I have no knowledge about