https://community.o2.co.uk/t5/My-O2/Upgrade/m-p/1729801#M27307 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5598626">@Xana1990</a>&nbsp;</P><P>O2 won't have any money from you if the order was declined.</P><P>The money is held pending by your bank and only they can return it to your account.</P> Fri, 28 Jun 2024 09:24:28 GMT MI5 2024-06-28T09:24:28Z https://community.o2.co.uk/t5/My-O2/Upgrade/m-p/1729799#M27306 <P>I recently applied to upgrade early for new phone which I think got declined! But you still took the fee? When will I get that back&nbsp;</P> Fri, 28 Jun 2024 09:23:17 GMT https://community.o2.co.uk/t5/My-O2/Upgrade/m-p/1729799#M27306 Xana1990 2024-06-28T09:23:17Z https://community.o2.co.uk/t5/My-O2/Upgrade/m-p/1729801#M27307 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5598626">@Xana1990</a>&nbsp;</P><P>O2 won't have any money from you if the order was declined.</P><P>The money is held pending by your bank and only they can return it to your account.</P> Fri, 28 Jun 2024 09:24:28 GMT https://community.o2.co.uk/t5/My-O2/Upgrade/m-p/1729801#M27307 MI5 2024-06-28T09:24:28Z