topic Re: Locked out of account in My O2

Locked out of account

JohnSmithJohn — Thu, 27 Jun 2024 10:39:37 GMT

I put my log in details correctly and get told I’m being sent a code. Code doesn’t arrive so I click the “send again” link. No codes arrive within a REASONABLE time of waiting (I’m not sitting and waiting for a code for 30 mins as I’ve not lost my mind). Eventually I’m not able to request a new code. Eventually all the codes come through but are now useless as I’m no longer able to request or enter any codes. All “chat” links for support are broken and I don’t have time to call a support number (if I manage to find one) and wait an hour to get through. Anyone know how long I have to wait to request another code ? Why have they gotten rid of live chat ?

Re: Locked out of account

MI5 — Thu, 27 Jun 2024 10:48:12 GMT

@JohnSmithJohn

Chat is now in the app, so no use to you at all.

Social media and contact links here

Re: Locked out of account

JohnSmithJohn — Thu, 27 Jun 2024 11:12:50 GMT

Thanks for another useless link my g

Re: Locked out of account

MI5 — Thu, 27 Jun 2024 12:59:10 GMT

Most welcome 🖖

Re: Locked out of account

Oxonian — Sat, 29 Jun 2024 16:22:34 GMT

@JohnSmithJohn wrote:
Thanks for another useless link my g

I do not know why you think that the link sent to you was useless, but for the avoidance of doubt, you can message O2 on social media at :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

Re: Locked out of account

MI5 — Sat, 29 Jun 2024 20:06:04 GMT

No point posting that as my g obviously can't read.